Terms of Use

Immio is a personal record-keeping and calculation tool. It records the trips and stays you enter or that it detects, counts days against thresholds you choose, and publishes general summaries of publicly available immigration, tax-residency and travel rules.

Immio does not provide legal, tax, immigration, residency, financial or accounting advice, and nothing in it is a substitute for advice from a qualified professional. Everything in the app and on the website — Rule Guide pages, day counts, warnings, statuses, projections, reports and exports — is general information for your own record-keeping. It is not tailored to you and does not account for facts we do not know.

• No professional relationship. Using Immio, contacting support or reading anything we publish does not create a lawyer–client, adviser–client or fiduciary relationship. We are not a law firm, tax practice or immigration adviser, and we are not regulated as one in any jurisdiction.
• No authoritative determinations. Immio cannot decide your immigration status, visa eligibility, tax residency or compliance with any rule. Only the competent authority, a court or your own adviser can.
• No reliance. You must not rely on Immio as the basis for any filing, declaration, application, appeal, travel plan or relocation decision. Verify everything against official sources and take professional advice before you act.

We cannot guarantee that anything Immio shows you is accurate, complete, current or applicable to you, and you accept these limits as a condition of using it:

• Rules change and are simplified. Immigration and tax rules change often, sometimes retroactively, and contain exceptions, tie-breakers and treaty overrides a tracker cannot capture. Our pages reflect our understanding when written and may be out of date or wrong. Where we cite an official source, that source prevails over anything we say about it.
• Counting is not neutral. Authorities differ on arrival and departure days, transit, partial days, rolling versus fixed windows, tax years and time zones. Immio applies the method we implemented, which may not be the method applied to you.
• Detection is imprecise. Automatic location detection depends on your device, permissions, battery and signal, and can be delayed or wrong — especially near borders, in transit, at sea and in the air. Photo-based trip reconstruction depends on metadata your photos may lack or record incorrectly.
• Your input governs the output. Incorrect, missing or duplicated entries produce incorrect results, and we cannot detect that.
• Warnings are not guarantees. Showing you as within a limit is not a guarantee that you are, the absence of a warning is not a clearance, and no notification is guaranteed to arrive in time.

You are solely responsible for checking Immio's output against official sources before relying on it for anything.

You may use Immio only if you are legally capable of entering into a binding contract with us. You also confirm that you are not located in, or a national or resident of, a country subject to a comprehensive UK, EU or US embargo, that you are not on any UK, EU, US or UN restricted-party list, and that you will not use or export Immio in breach of sanctions or export-control law.

Immio is licensed to you, not sold. Subject to these Terms, we grant you a limited, personal, non-exclusive, non-transferable and revocable licence to install and use Immio on devices you own or control, for your own personal, non-commercial record-keeping. We reserve all rights not expressly granted, and this licence ends automatically if you breach these Terms.

You must not, and must not permit anyone else to:

• use Immio unlawfully, fraudulently or in breach of any law that applies to you;
• present Immio's output as official, certified or authoritative, or submit it to any authority, court or third party in a way that misrepresents what it is;
• falsify, backdate or fabricate records in Immio, or use it to support a false or misleading statement in any application, filing or proceeding;
• copy, scrape, republish, resell or redistribute any part of Immio or its content, including the Rule Guide and rule definitions, or use it to build, train or improve a competing product, dataset or machine-learning model;
• reverse engineer, decompile or attempt to derive the source code or rule logic of Immio, except where that restriction is prohibited by law;
• circumvent any security, licensing, subscription or usage-limit mechanism, or access any paid feature without paying for it; or
• use bots or automated means to access the Service, impose an unreasonable load on our infrastructure, or probe or test the security of any system we operate.

Immio has no user accounts, and the records that make it useful stay on your device. What we do and do not receive is described in full in our Privacy Policy, which forms part of these Terms. In summary: your timeline, trips, residences, trackers, notes, documents and location stay in the app's private storage on your device, and in your own iCloud or Google account if you enable sync or backup; we use third-party analytics, crash-reporting, push-notification and advertising-measurement services that receive app-usage events, diagnostics and a device identifier, but never your travel data or your location.

Because we do not hold your records, we cannot recover them for you. You are solely responsible for keeping your data accurate, for your own backups and exports, and for the security of your device and of any file you export or share. We are not liable for loss, corruption or unavailability of data on your device, in your device backups, or in your iCloud or Google account.

Some features require a paid subscription or a one-time purchase. Prices, plans, trial lengths and included features are shown in the app at the time of purchase and may change.

• Where you buy. Purchases are made through the Apple App Store or Google Play and charged to your store account. Apple and Google are the merchants of record, their payment terms apply, and we never see your card or bank details.
• Auto-renewal and trials. Subscriptions renew automatically at the then-current price unless you cancel at least 24 hours before the period ends. Free trials are for new subscribers only and convert into a paid subscription automatically unless you cancel first.
• Cancelling. You cancel in your Apple or Google account settings, not in Immio — we cannot cancel or refund a store purchase for you. Cancelling stops future renewals; access runs to the end of the paid period. Deleting the app does not cancel a subscription.
• Refunds. Payments are non-refundable except where the store's policy provides a refund or the law requires one. Refund requests go to Apple or Google.
• Price changes. Changes apply to renewals only, after the notice the store requires, and you can cancel before they take effect.
• One-time and "lifetime" purchases cover the feature set they include for as long as we continue to offer Immio and the platform supports it. They are not a promise that Immio, any feature or any platform will remain available indefinitely, and they do not cover separately priced future products.

If you are a consumer in the UK or EU, you have a statutory right to withdraw from a purchase of digital content within 14 days. By starting to use a purchased feature or trial immediately, you ask us to begin supplying it at once and acknowledge that you lose that right once supply has begun. Your other statutory rights are unaffected.

Immio is under active development. We may add, change, suspend, limit or discontinue any feature, rule, tracker, platform or the Service as a whole at any time, and may release beta or experimental features that are unstable or later withdrawn.

Immio depends on operating systems, devices, app stores, cloud and payment providers, and government and third-party websites we do not control, and requires a current, supported version of them. Your use of those services is governed by their own terms, and we do not endorse or take responsibility for the availability, accuracy, content or security of any third party — a link is not a recommendation. We do not guarantee that Immio will be available, uninterrupted, error-free or compatible with your device, or that updates or support will continue for any period. Where we discontinue the Service entirely we will give reasonable notice where practicable, and we are not liable for the discontinuation itself.

Apple. These Terms are between you and Dev Mode Ltd only, not with Apple Inc. ("Apple"), and Dev Mode — not Apple — is solely responsible for Immio and its content. Your licence to use Immio on iOS is limited to a non-transferable licence to use it on Apple-branded devices you own or control, as permitted by the Usage Rules in the Apple Media Services Terms and Conditions, and the Apple Licensed Application End User License Agreement applies except where these Terms are more protective of you. Apple has no obligation to provide maintenance or support. If Immio fails to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price, if any; to the maximum extent permitted by law, Apple has no other warranty obligation whatsoever with respect to Immio. Dev Mode, not Apple, is responsible for any claim that Immio fails to conform to legal or regulatory requirements, arises under product liability or consumer protection law, or infringes a third party's intellectual property rights, and for the defence and settlement of any such claim, as well as for addressing your questions or complaints. You confirm you meet the sanctions and restricted-party conditions in Using Immio. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

Google. Where you obtain Immio from Google Play, these Terms are between you and Dev Mode Ltd only. Google LLC ("Google") is not a party to them, is not responsible for Immio or its content, and gives no warranty in respect of it — Dev Mode alone is responsible for Immio, for support, and for any claim relating to it.

Your use of Google Play is separately governed by the Google Play Terms of Service and Google's Privacy Policy, which apply to the data Google processes when you download, pay for or update Immio, and which prevail over these Terms in respect of the Play store itself. Purchases and subscriptions made in the Android app are processed through Google Play's billing system: Google is the merchant of record, you manage and cancel subscriptions in your Google Play account, and refunds are governed by the Google Play refund policy — we cannot issue, reverse or override a Google Play charge.

The Android app requires a compatible device with Google Play services, and some features — including push notifications and crash reporting — depend on Google services that we do not control and that Google may change, deprecate or withdraw. Updates are delivered through Google Play, and availability, distribution, country coverage and device compatibility are determined by Google, not by us. We must comply with Google Play's Developer Programme Policies, and Google may suspend, remove or restrict Immio on Google Play, or require us to change it, at its discretion. We are not liable for any such action by Google, for the unavailability of Google Play or Google services, or for any consequence of Google's own terms, policies or billing decisions.

Immio and everything in it — the software, rule logic and definitions, Rule Guide pages and their compilation and structure, text, design, interface, databases, and the Immio and Dev Mode names and logos — are owned by Dev Mode Ltd or its licensors and protected by copyright, database rights, trade mark and other laws. Government sources we cite remain the property of their publishers; our selection, arrangement and wording of that material are ours. You may make personal, non-commercial use of the Rule Guide and quote short extracts with attribution and a link, but may not otherwise reproduce or make available any substantial part of it, or repeatedly extract insubstantial parts.

If you send us suggestions, feature requests or other feedback, you grant us a perpetual, irrevocable, worldwide, royalty-free licence to use it for any purpose without obligation, attribution or payment. Please do not send us confidential information.

Immio is provided "AS IS" and "AS AVAILABLE", with all faults and without warranty of any kind. To the maximum extent permitted by law, we disclaim all warranties, conditions and representations, express or implied, including merchantability, satisfactory quality, fitness for a particular purpose, accuracy and non-infringement. In particular, we do not warrant that Immio or any information in it is accurate, complete, current or suitable for your circumstances, that day counts, statuses, projections or country detection are correct, that the Service will be uninterrupted or secure, or that notifications will be delivered. No advice or information obtained from us creates any warranty not stated here.

Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. Subject to that, and to the maximum extent permitted by law:

• No indirect loss. We exclude all indirect, incidental, special, consequential, exemplary and punitive damages, and all loss of profit, revenue, business, opportunity, goodwill, reputation or data, however caused, whether in contract, tort (including negligence) or otherwise.
• No liability for reliance on Immio. We are not liable for any tax assessed, penalty, interest, surcharge or fine; any visa, permit, residence or citizenship application refused, delayed or revoked; any overstay, entry refusal, removal, deportation or re-entry ban; any missed deadline or filing; any exposure created by a change of tax or immigration status; any professional or legal cost connected with these; or any decision you make or do not make on the basis of anything Immio shows you.
• Our total liability is capped at what you paid us. The total aggregate liability of Dev Mode Ltd and its directors, officers, employees and contractors, for all claims taken together, will not exceed the total amount you actually paid for Immio in the 12 months before the event giving rise to the claim. To be clear about what that means in practice: if you use Immio without paying, or you bought a one-time or "lifetime" licence more than 12 months before that event, you have paid nothing in that period and our liability to you is nil. Where a nil limit is held unenforceable, our liability is instead capped at USD 100.
• Claims are time-limited. Any claim must be brought within one year of the date you knew or ought reasonably to have known of the facts giving rise to it, or the shortest period the law allows.

Your statutory rights are unaffected. If you are a consumer, these Terms do not affect your rights under the UK Consumer Rights Act 2015 or equivalent law where you live, and we are not liable for loss that was not reasonably foreseeable when you accepted these Terms, or for loss arising from business use of Immio. Some jurisdictions do not allow certain exclusions, so parts of this section may not apply to you. These limits apply even if a remedy fails of its essential purpose and reflect a reasonable allocation of risk for a low-cost informational tool.

You may stop using Immio at any time by deleting it from your devices; cancel any subscription separately through your app store first.

We may suspend or end your licence and access immediately if we reasonably believe you have breached these Terms or the law, if required by law, an authority or an app store, or if necessary to protect the Service or our rights. Where a breach is minor and curable we will give notice and a reasonable chance to fix it where practicable. On termination your licence ends and you must stop using Immio, with no refund except where the law requires one. The sections that by their nature should survive — including What Immio Is — and What It Is Not, Intellectual Property, Warranties and Liability and Governing Law and Disputes — survive termination.

We may update these Terms to reflect changes to Immio, our business, or legal requirements. The date at the top shows when they were last revised, and the current version is always at immio.app/terms. Minor changes take effect when published; for changes that materially reduce your rights we will give reasonable advance notice through the app or the website where practicable. Continuing to use Immio after a change takes effect means you accept the revised Terms.

These Terms and any dispute arising out of or in connection with them or Immio, including non-contractual disputes, are governed by the law of England and Wales, without regard to its conflict-of-laws rules.

Talk to us first. Before starting formal proceedings, please contact us at support@immio.app describing the issue and what you would like us to do, and give us 30 days to respond.

The courts of England and Wales have exclusive jurisdiction, except that if you are a consumer resident in the UK, the EU or another jurisdiction whose law gives you the right to sue locally, you may bring proceedings in your local courts and you keep the protection of the mandatory consumer-law provisions of the country where you live. We may bring proceedings for breach of these Terms where you live.

No class actions. To the maximum extent permitted by law, you and we each agree to bring claims against the other only individually, and not as a claimant or class member in any class, collective or representative proceeding. If this waiver is unenforceable in a particular case, the rest of this section still applies.

• Entire agreement. These Terms, the Privacy Policy and any applicable store terms are the entire agreement between you and us about Immio and replace any earlier understanding. You confirm you have not relied on any statement not set out in them, except as to fraud.
• Severability and waiver. If any provision is held unenforceable it is modified to the minimum extent needed, or severed, and the rest remains in force. A delay in enforcing any right is not a waiver of it.
• Assignment. You may not assign your rights or obligations. We may assign ours to an affiliate or in connection with a merger, acquisition or sale of assets, provided your rights are not reduced.
• Force majeure. We are not liable for any delay or failure caused by events beyond our reasonable control, including natural disaster, war, civil unrest, epidemic, industrial action, cyber-attack, sanctions, acts of government, and failure of utilities, networks, hosting, app stores or other third-party services.
• Third-party rights. Except for Apple and its subsidiaries as described above, and for the people protected under Warranties and Liability, no one other than you and us may enforce these Terms under the Contracts (Rights of Third Parties) Act 1999.
• Notices and language. We may give you notice through the app, the website or a push notification. These Terms are written in English; if we publish a translation and there is a conflict, the English version prevails unless the mandatory law of your country provides otherwise.

Dev Mode Ltd
Company number: 15075448
Unit A, 82 James Carter Road, Mildenhall, Suffolk, IP28 7DE, UK

Questions about these Terms or about Immio: support@immio.app